If We Mess Up, We Send Flowers.” Taking Its Focus On Service To An Even Higher Level, The Company Has Developed A Product Called Video Plumber.

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“We have really used a high-touch customer service strategy,” she said. “We send thank-you cards, brownies, gift baskets. If we mess up, we send flowers.” Taking its focus on service to an even higher level, the company has developed a product called Video Plumber. The system, like telemedicine, allows Sunshine to videoconference with clients who might be too busy for an in-person meeting. Henderson-based Sunshine has operated in the Denver area since 2006. The company performs HVAC work as well as plumbing — from fixing water heaters and sump pumps to air conditioners and furnaces. Revenues rose to $1.53 million in 2015 from $527,161 in 2013. Frew formerly was an executive with AT&T Wireless, ESPN radio host and certified/licensed business coach. After she married her partner in business and life, second-generation master plumber and “boiler genius” William Frew, they set about building his plumbing business.

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